Your privacy is important to us. This Privacy Policy explains how I.L. Sanchez Real Estate Solutions, LLC collects, uses, shares, and protects your personal information, including information collected for SMS communications in compliance with Twilio's Messaging Policy and applicable law.
1. Who We Are
I.L. Sanchez Real Estate Solutions, LLC is a real estate solutions company operating in the State of Texas.
Email: [your email address]
Phone: (XXX) XXX-XXXX
Address: [your address], Texas
2. Information We Collect
We collect the following categories of information when you use our website or submit our contact form:
- Contact Information: First name, last name, email address, and phone number
- Property Information: Property address and details you voluntarily provide
- Communication Preferences: Your opt-in selections for SMS transactional and/or marketing communications
- Technical Data: IP address, browser type, pages visited (via cookies and analytics tools)
3. How We Use Your Information
- To contact you regarding your property inquiry and provide a cash offer or consultation
- To send transactional/informational SMS messages related to your inquiry (if opted in)
- To send promotional/marketing SMS messages about our services (if opted in separately)
- To respond to your questions and communications
- To improve our website and services
- To comply with legal obligations
4. SMS Communications & Twilio Compliance
We use Twilio as our SMS communications platform. The following governs our SMS practices in compliance with Twilio's Messaging Policy:
4a. Consent & Opt-In
- We only send SMS to individuals who have expressly opted in via a checkbox on our website contact form.
- Transactional/informational SMS and promotional/marketing SMS are presented as separate, distinct consent choices in compliance with Twilio's mixed-use messaging guidelines.
- SMS consent is not required to submit our form or receive our services.
- Consent records — including date, time, and nature of consent — are retained securely.
4b. Message Frequency & Rates
- Message frequency varies based on your inquiry and preferences.
- Message and data rates may apply depending on your carrier and plan.
4c. Opt-Out & Help
- Reply STOP to any SMS message to unsubscribe at any time. A confirmation will be sent and no further messages will follow.
- Reply HELP for assistance or contact us at [your email or phone].
SMS Data Sharing Policy: We do not sell, rent, trade, or share your phone number or SMS consent information with third parties for their own marketing purposes. SMS opt-in data is never shared with third parties.
5. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Service Providers: Trusted vendors such as Twilio (SMS delivery) and web hosting providers, contractually bound to confidentiality and limited use.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger or acquisition, with appropriate confidentiality protections.
- With Your Consent: For any other purpose with your explicit prior consent.
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. No method of internet transmission is 100% secure and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights & Choices
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal exceptions
- Opt-Out of SMS: Reply STOP to any SMS at any time
- Opt-Out of Marketing Email: Use the unsubscribe link in any marketing email
To exercise any of these rights, contact us at [your email address].
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance.
12. Contact Us
I.L. Sanchez Real Estate Solutions, LLC
Email: [your email address]
Phone: (XXX) XXX-XXXX
Address: [your address], Texas